Carpet Cleaners Barnes Terms and Conditions of Service

These Terms and Conditions set out the basis on which Carpet Cleaners Barnes provides carpet and upholstery cleaning and related services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions:

Client means the person, firm or company booking or receiving the services from Carpet Cleaners Barnes.

Company means Carpet Cleaners Barnes, the provider of cleaning services.

Services means any carpet, rug, upholstery, mattress, curtain, or related cleaning, stain treatment, deodorising, and ancillary services supplied by the Company.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Client and the Company incorporating these Terms and Conditions.

2. Scope of Services

The Company provides professional carpet and soft furnishing cleaning services to residential and commercial Clients. The exact scope of work for each booking, including the areas to be cleaned, the type of cleaning methods to be used, and any additional treatments requested, will be agreed at the time of booking or during the pre-service inspection.

The Company reserves the right to decline any job which, in its reasonable opinion, is unsafe, unsuitable, or for which the Client has not provided accurate information or safe access.

3. Booking Process

3.1 Enquiries and quotations

Quotations may be provided based on information given by the Client, including room sizes, item descriptions, condition, and access details. Any quotation is an estimate only and may be revised if the information provided is inaccurate or incomplete, or if upon inspection the Company reasonably considers that additional work, time, or specialised treatment is required.

3.2 Making a booking

A booking is made when the Client confirms acceptance of a quotation or agrees to proceed with the Services by phone, online form, or other communication method, and the Company confirms the appointment. The Agreement comes into existence once the Company has accepted the booking.

3.3 Access and parking

The Client must ensure the Company has unobstructed access to the Premises at the agreed date and time, including suitable parking for the service vehicle and safe entry to the areas to be cleaned. Any parking charges, congestion charges or similar fees reasonably incurred to carry out the Services may be added to the Client’s invoice.

4. Client Responsibilities

The Client agrees to:

Provide accurate information regarding the Premises, the type and extent of soiling, pre-existing stains, damage, or defects, and any known risks such as loose fittings, unstable furniture, or previous treatments.

Ensure that fragile, valuable, or breakable items are removed from the areas to be cleaned before the arrival of the cleaning technician.

Secure pets and ensure children and vulnerable persons are kept at a safe distance from the work area and equipment during the Services.

Arrange for access to water and electricity where reasonably required to perform the Services.

5. Prices and Payment Terms

5.1 Pricing

All prices are quoted in pounds sterling. Unless otherwise stated, prices are exclusive of any applicable taxes, which will be added where required by law. The final price may vary from an initial estimate if the size, condition, or number of items differs from that described by the Client, or if additional treatments are requested on the day.

5.2 Deposits

The Company may require a deposit or pre-payment to secure a booking, particularly for large jobs, commercial Clients, or peak times. Any deposit requirements will be communicated at the time of booking.

5.3 Payment methods and due date

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may accept various payment methods, such as card or bank transfer, as communicated during booking or on the invoice. For approved commercial Clients with credit terms, payment is due within the period stated on the invoice.

5.4 Late payments

Where payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and to recover reasonable costs of collection. The Company may also refuse further bookings or suspend Services until outstanding balances are settled.

6. Cancellations, Rescheduling and Access Issues

6.1 Client cancellations or changes

If the Client needs to cancel or reschedule an appointment, the Client should notify the Company as soon as possible. The Company may apply a cancellation or rescheduling charge if insufficient notice is given. The applicable notice period and any charges will be explained at the time of booking and may vary depending on the size and nature of the job.

6.2 Missed appointments and access failure

If the Company attends the Premises at the agreed time and is unable to gain access, or if the Premises are not reasonably ready for work to begin, the Company may charge a call-out fee or a percentage of the quoted price to cover travel time and loss of appointment.

6.3 Company cancellations

In the event that the Company must cancel or reschedule due to staff illness, vehicle breakdown, severe weather, or other circumstances beyond its reasonable control, it will notify the Client as soon as possible and offer an alternative appointment. The Company will not be liable for any indirect losses caused by such cancellations or delays.

7. Service Limitations and Results

7.1 Stain and odour removal

The Company will use its professional skill and care, along with appropriate cleaning methods, to achieve the best possible results. However, complete stain or odour removal cannot be guaranteed, particularly where stains are old, have been treated with unsuitable products, or are of a nature that permanently alters the fibres or backing.

7.2 Pre-existing damage

The Client acknowledges that pre-existing damage, wear, sun fading, loose seams, weak backing, shrinkage risk, dye instability, and similar issues may limit achievable results and, in some cases, may be exposed or made more visible by the cleaning process. The Company will exercise reasonable care but cannot be responsible for conditions existing prior to the start of the Services.

7.3 Furnishings and room preparation

Unless explicitly agreed as part of the Service, the Company does not undertake full furniture removal or disassembly. Light items may be moved where safe and practical, but heavy, fragile, or valuable items may be left in place, and areas beneath or behind them may not be cleaned.

8. Health, Safety and Environmental Standards

The Company will carry out the Services in accordance with applicable health and safety requirements as they relate to professional cleaning activities. The Client agrees to cooperate with any reasonable health and safety instructions given by the technician while Services are being performed.

The Client must not walk on damp carpets or soft furnishings unless advised it is safe to do so, and must exercise caution around hoses, cables, and equipment. The Company will not be liable for slips, trips, or other incidents arising where the Client or third parties ignore reasonable warnings or enter restricted areas.

9. Waste Handling and Regulations

9.1 Wastewater and residues

The Company will handle wastewater and residues from the cleaning process in compliance with applicable waste and environmental regulations. Where appropriate, waste will be collected and disposed of through suitable drainage or disposal facilities in line with local authority requirements.

9.2 Contaminated materials

If the Premises contain contaminated items or hazardous materials, such as bodily fluids, infestation, or chemical contamination, the Client must disclose this in advance. Additional charges may apply for specialised cleaning, protective equipment, or licensed waste disposal. The Company may decline to handle materials that fall outside its competence or licence.

9.3 Client responsibilities

The Client must not request or require the Company to dispose of waste in a way that breaches environmental or waste management regulations. Any additional waste arising from the Client’s activities remains the responsibility of the Client, unless specifically agreed in writing.

10. Liability and Insurance

10.1 Duty of care

The Company will perform the Services with reasonable skill and care consistent with industry standards for professional carpet and upholstery cleaning.

10.2 Limitations of liability

To the fullest extent permitted by law, the Company shall not be liable for:

Any loss of profit, loss of business, interruption, or other purely economic loss.

Any indirect or consequential loss or damage arising out of or in connection with the Services.

Any damage arising from inherent defects, pre-existing wear and tear, loose or faulty fittings, unstable furniture, poor installation, or dye or fabric weaknesses that could not reasonably have been detected in advance.

10.3 Maximum liability

Subject to any liability that cannot be limited or excluded by law, the total liability of the Company to the Client arising from any single event or series of related events shall not exceed the total amount paid or payable for the Services giving rise to the claim.

10.4 Personal items

The Company does not accept responsibility for cash, jewellery, documents, or other valuables left at the Premises. The Client should ensure such items are safely stored away before work begins.

10.5 Insurance

The Company maintains appropriate insurance cover relevant to its operations. Evidence of insurance may be supplied on reasonable request.

11. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as reasonably possible, ideally within 24 hours of completion, so that the Company can investigate and, where appropriate, arrange a revisit or propose another remedy.

The Client must allow the Company a reasonable opportunity to inspect and address any alleged shortcoming before arranging alternative cleaning or repair services, as this may limit or exclude any potential remedy or goodwill gesture from the Company.

12. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure arises from events beyond its reasonable control, including but not limited to extreme weather, flooding, fire, industrial disputes, public transport disruption, power failures, or acts of government or public authorities.

13. Privacy and Data

The Company may collect and store personal data provided by the Client in order to manage bookings, deliver the Services, process payments, and handle enquiries. Personal information will be processed in accordance with applicable data protection laws and used only for legitimate business purposes or where required by law.

14. Amendments to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that Agreement. Continued use of the Services after changes take effect will constitute acceptance of the revised terms.

15. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining terms, which shall continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation, or invoice issued by the Company, constitute the entire Agreement between the Client and the Company in relation to the Services and supersede any previous discussions, representations, or understandings, whether written or oral.